FREQUENTLY ASKED QUESTIONS
Click one of the links below in order to skip to the relevant subject of your query, Otherwise, feel free to just scroll down for all answers to our FAQs:
1. ENVIRONMENTAL & SOCIAL RESPONSIBILITY
The world is a funny old place at the moment and let’s face it, the choices that the majority of us make don’t exactly help the Earth. It’s not totally our fault, it’s just that our modern, disposable way of living combined with some poor education has done very little to slow down the destruction of our lovely little planet.
Fundamentally, DeadLOUD designs, makes and sells clothes. But how are we different to all those other one-use wonders? Well, simply, we use good materials and good people to bring our creations to life. When purchasing our items, know that you can trust we’re doing all we can to protect the Earth - by using PETA vegan-approved and organic garments. We are also striving to be zero waste but not quite fully there yet. Bear with us!
Nobody is perfect; if we were there’d be nothing to aim for. But if we all try to be better then we’ll be well on our way to being second best. And that’s a pretty good place to be.
The easiest way forward for us is to be as transparent as possible so please have a look through our FAQs or e-mail us with your questions.
2. WHO, WHAT, WHEN, WHERE?
Who and what is DeadLOUD?
In short, DeadLOUD is an independent clothing brand from London, England. We are a very small team of dedicated creatives with a passion for creating unique designs, brought to life premium-quality clothing.
Why should I buy from DeadLOUD?
Great question. One of our main aims is to be an ethical brand that does some good in the world. By this, we mean striving to be as environmentally and economically sufficient as possible. BY THIS, we mean leaving the environment alone, but still providing customers with unique, excellent quality clothes.
Hopefully we can answer all questions relating to our manufacturing techniques, ethical standards and certifications more specifically below:
Where does DeadLOUD manufacture its products?
Our products are made all over the world. We only work with suppliers that meet our strict expectations regarding quality, environmental and social responsibility. We currently use two main garment suppliers: one based in Belgium and one based in the USA. They both have factories and mills in the Far East. We try to choose raw materials over traditionally sourced materials, such as the organic cotton found in our sweatshirts and t-shirts.
Our artwork is designed by us in London and brought to life via specialist printers in Birmingham.
Why don't you use British suppliers for the garments?
Unfortunately, the UK doesn’t have many fabric mills left in existence… I know!
So instead we have to source many of our garments from lands far away. One of the main reasons we do this is to ensure we keep up with orders and the supply chain is not compromised when ordering large quantities.
Investment in technology, skills and infrastructure overseas has been greater than what remains in the UK, leading to more competitive pricing. It is difficult for small brands like ours to find British factories that we can afford to work with and that have the expertise needed to make our more technical pieces. The dream is for us to grow big enough to manufacture everything ourselves. Help us to keep the dream alive!
Why does DeadLOUD source garments from the Far East?
Although the Far East does not have a commendable track record in the field of human rights, simply withdrawing our production from their country won’t change the culture there. Instead, we choose to continue to work with their best factories in the hope that we can provide opportunities for change in the factories that aren’t so good. The factories we use can be regarded as of the highest standard anywhere in the world. They protect workers’ rights, are clean, safe and promote modern working practices.
Why don’t you manufacture everything in one country to reduce your carbon footprint?
Of the overall carbon footprint of a garment’s entire lifecycle, shipping will contribute only a tiny percentage - 80% will come from you washing and drying it. But of course we try to minimise transportation wherever we can.
What printing method do you use? Why?
Most of our garments are made from cotton so we are able to use a water-based ink to saturate the material and sit within the fibres. This ensures the garments remains breathable and avoids the artwork cracking with stretching.
Other garments such as our coach jackets utilise a transfer to the nylon material. This ensures the artwork retains its quality finish and the garment remains protective.
What about animal rights?
As mentioned all over this website, we are utilising PETA-approved vegan garments where we can. We’re big animal lovers. Check out our social media channels, which regularly feature our DeadLOUD mascot, Buster the Spaniel.
How do you package products?
To minimise our environmental impact, we try to use as little packaging as possible; we only bag stuff when we really need to. Obviously, with online orders needing to be posted we have to use some form of packaging to get your clothes to you. Our products are shipped in eco-friendly, compostable poly bags to protect them during transit, meaning:
we are reducing potential damage in transit from broken boxes, leaking containers, etc.
if customs decide to fumigate the container to kill wood-boring insects in the pallets, your clothes might be glad of a little plastic protection
it allows us to sell our stuff to wholesalers who require garments to be bagged
it also makes our pick and pack dispatch quicker with the addition of stickers
Research shows that compostable poly has less environmental impact than 'degradable' plastic, as degradable plastic bags cannot be recycled or composted properly in the UK, so they end up as landfill waste anyway. Not cool.
When mailing products, we place our compostable-bagged clothing into 2-ply recycled paper bags to keep them extra safe.
Why aren’t you certified Fair Trade?
Truthfully, we can’t afford it! There are so many certifications out there, all with good intentions, but all with some amount of large financial commitment required to earn that piece of paper. We’d prefer to invest our money in more important stuff like making better products and staff training/wages.
Given your ethos, why do you encourage motorcycle riding?
We know what you’re thinking; “why encourage riding motorcycles, which generally burn fossil fuels to operate?” Surely that doesn’t fit within the ethos of the DeadLOUD brand?” Well, it’s totally fair for you to wonder and question that. Motorcycles are in our genes and as we move on from an era of widely utilising fossil fuels, we are opening the door to a world of renewable energy.
Electric motors have already started appearing in new motorcycle designs, such as the Harley-Davidson Livewire used by Ewan McGregor and Charley Boorman on their documented adventure from Ushuaiai (Argentina) to Los Angeles (USA). They have proven extremely successful and will no doubt become the norm. We very much welcome this move as a step forward in the fight against climate change.
How do I place an order?
The easiest way is via our online shop. Select your purchase choices and click ‘Add to Basket’. You will then be prompted to complete the order with all the relevant information including (but not limited to) your name, delivery address and payment details. Once your order is complete, we will send you an order confirmation email and let you know when it’s on its way to you.
Can I place an order over the phone?
At present, we only take orders online via our online shop. Check back with us soon for updates on developments to phone and in-store orders.
How can I pay for my order?
We accept the following payment methods via our online shop:
Visa (credit and debit cards)
MasterCard (credit and debit cards)
Can I collect in store?
We don’t currently have our own retail outlets, but we are working on utilising others until we are big enough to have our own. Keep checking for updates or join our mailing list for news on this.
I have not received my order.
If your order has not arrived after 5 business days, please email us with your order reference number (found on your order confirmation email). We aim to respond to all queries within 24 hours.
I have received a faulty order.
This is very rare for us BUT if you have received faulty goods, please email us with your order reference number (found on your order confirmation email). Please describe the issue and provide photographic evidence if possible. We aim to respond to all queries within 24 hours.
4. DELIVERY AND SHIPPING
What are the delivery options?
Charges are calculated depending on weights. For mainland UK delivery, we offer either;
Standard (3-5 business days) @ £3 to £7
Express (1-2 business days) @ £4 to £8
Orders over £100 qualify for FREE DELIVERY within mainland UK.
Delivery to the rest of the world (outside mainland UK) takes 6-8 business days and ranges from £12 to £25.
Orders over £160 qualify for FREE DELIVERY worldwide.
When will my order be dispatched?
We aim to dispatch orders within 24 hours of receiving an order confirmation.
Where do you deliver to?
We ship EVERYWHERE. No matter where in the world you are, we will get our clothes to you.
Do you deliver overseas?
Yes, absolutely. We deliver anywhere in the world.
5. CANCELLATIONS AND RETURNS
Can I make changes or cancel my order?
If you need to make changes to your order or want to cancel part/all of your order, please email us with your order reference number ASAP. You will find this on your confirmation email that was sent to you on completing your purchase.
I did not receive my order confirmation.
Please email us with your correct email address and we will re-send your order confirmation to you.
Can I return my order?
If you have received your order but would like to return it, please contact us via email first. You should then return the items undamaged and in their original packaging. After receiving your return and upon further inspection, the cost of the product will be refunded to you. Please note, we do not cover the cost of a returned package.
What are the refund requirements?
The following criteria must be met to qualify for a refund:
product is defective
product is not as described
product must be unopened
product must be in original packaging
product must be unused
product must not be damaged
How long do I have to return my order?
You will have 14 days from the date of the purchase to return any unwanted items. If the period of 14 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.
When and how will I receive my refund?
Once your returned item/s have been received by us, we will process your refund which can take up to 7 working days to complete. Items will be refunded to the same credit/debit card they were originally purchased on. Returned items must be in the same condition as received, i.e. unopened and unused.
It has been over 7 working days and I have not received my refund.
Please contact us via email with your order reference number. You will find your order reference number on your order confirmation email.
How do I change my email address or password?
Customers needing to update their email address should create a new account. Customers can use the ‘Forgot password?’ link in the ‘Sign In’ window to reset their password.
Can I place an order without registering an account?
Yes, logging into an account at checkout is optional. Customers without accounts can check out as a guest.
6. CHARITY DONATIONS
Which charities do you donate to?
We give a portion of all our net profits to Mind, in aid of supporting Britain's mental health.
Why Mind? Who are they?
Mind is a mental health charity in England and Wales. Founded in 1946 as the National Association for Mental Health (NAMH), it celebrated its 70th anniversary in 2016. Mind offers information and advice to people with mental health problems and lobbies government and local authorities on their behalf.
How much do you donate?
We pay 5% of our net profits to Mind every quarter (3 month intervals).
Why is mental health important?
A 2020 UK survey has shown that one in four people are struggling with some form of mental health issue. This is extremely alarming but due to the stress and additional pressures impacting human lives as a result of the COVID-19 pandemic, it’s sadly not surprising.
The term ‘mental health’ covers a vast array of issues relating to a person’s state of mind. These feelings can be triggered by all sorts of different events, potentially leading to increased anxiety, stress, paranoia, irritation, insecurity, lack of sleep, helplessness and even having irrational thoughts.
It’s important for us to be aware of mental health concerns in both ourselves and others. In order to monitor our wellbeing, it’s a practise to gather mental health resources and communicate them. Charities such as Mind are here to do exactly that. They are able to set up and implement mental health support groups in order to help those in need.
Can I help the worthy cause? How?
Absolutely! By purchasing DeadLOUD products you're already helping a worthy cause. You don't have to do anything and we'll be donating on your behalf. Alternatively, you're very welcome to donate direct to Mind via their website: https://www.mind.org.uk/donate
How do I contact Mind?
It's very easy, no matter whether you have a general enquiry or you would like to talk to someone regarding mental health issues relating to yourself of someone you know. All correspondence is kept confidential.
You can contact the Infoline in a number of ways: